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FAQ – Frequently Asked Questions to My Canadian Pharmacy Team

faq mall

1. Safety

Is it safe to use your service?

Definitely, it is of top importance for us. We do care about safety of all the customers who use our service, that’s why, according to the Terms of Use and Privacy Policy, your personal information is protected by 256-bit encryption. It prevents your information being reached by malefactors. Besides, we never share and/or sell your personal and contact information to any third party.

Will I get spam if I subscribe?

When you register, you are automatically subscribed to newsletters from My Canadian Pharmacy If you don’t wish to get them, you can unsubscribe and stop receiving offers and news from us. Besides, the newsletters we send are either promotional or informative. It means that we never deal with spam soliciting. You can be sure in that.

I stumbled upon another website that looked exactly like yours. Is it fraud?

If you somehow noticed that our design is used by another web resource with a different domain name, you can be sure these are malefactors. We do ask you to inform us if anything like that happens, and we’ll deal with this problem as soon as possible. Do not share your personal and/or contact information with unidentified websites, because you may become another victim of scammers. We strive to provide the safest services in the online pharmaceutical market, that’s why we pay exclusive attention to safety details and recommend you check everything thoroughly. If you have any questions or something to inform us about, use our contact form to get in touch with us.

2. Common Questions

Are medications from other countries safe?

All the medications covered by our service are produced by reliable companies following a range of quality standards. Besides, all of them have FDA license. That is why online purchases for medications from other countries are safe, convenient and beneficial.

How can I place an order?

It is necessary to find the treatment you wish to buy. At this point you can either search using the special engine or simply look through the list of the products available. We research, gather and check information about online pharmacies, medications they offer, special sales and hot deals, discount drugs, etc. You are free to use our service to find more information on the drug you are willing to buy. Choose the quantity, dosage and strength of the desirable medication and add it to cart. Select the payment and shipment methods. Having a discount coupon, promo code or any other price reduction bonus, do not forget to mention it at this stage. Finally, fill in the ordering form mentioning your private information, address, credit card data and confirm the purchase. After you have undergone all this process, you will receive a confirmation email that will mean your order is accepted.

What are the available payment methods?

The purchasing process should be really convenient, thus, a diversity of the most famous and widely spread payment methods are offered, including Visa, MasterCard, Discover AMEX, Diners Club, E-Checks and JCB.

3. Products

What is a generic drug?

Generic medicine is also called a bioequivalent to the brand product. It contains the same active ingredients, is available in the same dosages, forms and strengths, though is much cheaper. Such treatments are the same effective as their brand counterparts, thus, are widely spread even in hospitals and clinics. Producing the same effect they are available at much more reasonable and competitive prices.

Are generic medicines as safe and effective as their brand-name equivalents?

Talking about medications, price does not mean quality. Despite the low cost of generic drugs they preserve top-rank quality and effectiveness. Besides, they are provided only by the most reliable and internationally known manufacturers, whereas quality and safety are guaranteed both by the supplier and the online drugstore. Additionally, it is important to note that both brand pills and their generic alternatives possess the same active ingredients, so their quality and effectiveness are identical.

How can we be sure in the quality of generic drugs?

First and foremost, all the generic products available are manufactured by reliable producers preserving the international quality level and following pharmaceutical standards. Besides, their effectiveness and safety are constantly checked, tested and approved by FDA.

4. Delivery

What if I receive damaged products?

If you get the parcel and it is damaged, or the content is of an unsatisfying condition, take pictures of the damage and send them to the customer support. They will surely consider your exact case, probably contact you for details and reship/reimburse the order (it is common practice).

What happens if my package is delayed or lost?

Once you have not received an order at some definite time, or you haven’t got it at all, contact the customer support team and inform it about all the details. The helpful team will investigate the issue and in case your parcel got lost, it will be reshipped or reimbursed (in case it was insured).

Are there any countries to which delivery is impossible?

You should be aware of the fact that there is a number of countries that are restricted from shopping for medications online. Thus, we have no opportunity to cooperate with them. Check your country in the list of available destinations during the ordering process.

When will I receive my order?

Depending on the chosen delivery method, the estimated delivery time varies from 8 to 21 days, though most commonly it comes in about 10 working days within the USA. However, international delivery will be a bit more durable, though the medications should definitely arrive within 30 working days.

What happens if I am not at home when the parcel arrives?

It would definitely be preferable for you to be at home at the necessary time, though if you are absent then, the delivery service will make a second attempt, as they need your signature. Once they are at your door and you are not at home, they will leave the note with further instructions and details.

Can another person’s order be shipped with mine in the same box?

No, it can’t, because we strive to secure all the personal information provided to our service. We guarantee all your private data, medical conditions, ordered medications and home address will be securely kept and used only when needed. Besides, no third party has an access to the information collected by our service. All the parcels are sent in discreet looking packages with no data on the outside, so one order can be delivered to one address and presented to one person.

5. Services

Can I consult the doctor online?

Our customer support service consists of two teams: technical workers that deal with general issues concerning orders and professional doctors and medical specialists that help choosing treatments. Contact the support team to get the necessary recommendations.

How can I access the customer support team?

There is Contact page available at the website, so you can fill in the contact form and our workers will soon answer all your questions.

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